Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

VOCATIONAL SCHOOL OF NEVŞEHİR / BYS102 - OFFICE SERVICES AND SECRETARIAT

Code: BYS102 Course Title: PROTOCOL AND RULES OF SOCIAL BEHAVIOUR Theoretical+Practice: 2+0 ECTS: 3
Year/Semester of Study 1 / Spring Semester
Level of Course Short Cycle Degree Programme
Type of Course Compulsory
Department OFFICE SERVICES AND SECRETARIAT
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer HURİ NUR ANAHTAR (nuranahtar@nevsehir.edu.tr)
Name of Lecturer(s) AYNUR KARAKOÇ,
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
Business and social lives of the students will use the protocol to gain information, communicate this information to the appropriate place and time in which to exhibit the behavior when working with people and agencies to develop and practice skills.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Can apply the rules of the Protocol. PO-4 Ability to do teamwork with all the services and departments of the other managements
 		Examination
LO-2 Can manage personal image. PO-2 Skills for problem defining, modelling and solving related to profession
 		Examination
LO-3 Can apply the rules of talking and writing the protocol. PO-19 Utilize the theoretical information they have acquired in applications and practices
 		Examination
LO-4 Can apply the current rules of etiquette and protocol in various environments. PO-15 Develop an awareness for life long learning
PO-19 Utilize the theoretical information they have acquired in applications and practices
 		Examination
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
Date of Formation and Development of the Social Code of Conduct, the Protocol Definition and Main Protocol Rules to be Followed in any relationship, Clothing and Personal Care. Government, Military, Diplomatic, capital, and the City, State Protocols (Priority Queues), Rules Regulating Social Life, Rules Regulating the business environment.
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Protocol and rules at protocal, historical development, Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
2 rules of good manners Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
3 Lists of protocol, VIP list. Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
4 The rules of commity life, social rolles, its importent, the protocol usage in the various place Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
5 The rules in the business life,organisation hierarchy and protocol rules, its job satisfaction and working-peace Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
6 The protocol in establishment, addressing, introduction, greeting, hand shakeng in the introduce Lecture, Discussion, Question & Answer, Observation, Demonstration, Drill - Practise, Case Study, Problem Solving,
7 the protocol in oral and writting communication: calling card, adresssing the letter, speaking and listening protocol Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
8 mid-term exam
9 the protocol in oral and writting communication: calling card, adresssing the letter, speaking and listening protocol Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
10 Protocol rules in the cars, appearance protocol, in the welcoming and leaving protocol Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
11 Opening, in ceremany speaking protocol, protocol of flag Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
12 Meeting protocol Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
13 invitation and visiting protocol: giving a present, in the banquet sending the flower. Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
14 The relationship between secretary with superior Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
15 The relationship between secretary with superior Lecture, Discussion, Question & Answer, Observation, Demonstration, Practice - Practice, Case Study, Issue / Problem Solving,
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Aytürk, N. (2012). Protokol bilgisi. Nobel Akademik Yayıncılık.
Required Course instruments and materials
Textbook

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 1 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 2 16 32
Outside Class
       a) Reading 0
       b) Search in internet/Library 0
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 0
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 3 9 27
mid-term exam 1 2 2
Own study for final exam 3 9 27
final exam 1 2 2
0
0
Total work load; 90