Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 1 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM AND HOTEL MANAGEMENT | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | ÖZLEM BAŞAR (ozlem.ulutas@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | ÖZLEM BAŞAR, KAYHAN KARAKAYA, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| To inform the students about the operation of the front office and its relations with other departments, to ensure that they learn about the work and operations in the front office department. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Knows the procedures to front office department of hotel management |
PO-1 Describe the basic concepts concerning tourism and hotel management PO-4 Know how to organize and provide accommodation, food&beverage and other services served in hotel managements. PO-7 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. |
Examination |
| LO-2 | Knows the missions and specialities of front office and staff |
PO-1 Describe the basic concepts concerning tourism and hotel management PO-2 Know the legal arrangements and professional standards in the field of tourism and hotel management. |
Examination |
| LO-3 | Knows the foreign terms that using in front office |
PO-1 Describe the basic concepts concerning tourism and hotel management PO-5 Know at least one foreign language at level A2 Europe Language Portfolio. PO-8 Use the knowledge of the foreign language in the sector, which they have learnt at school and internship practices. |
Examination |
| LO-4 | Knows the accomodation of document that using in front office |
PO-2 Know the legal arrangements and professional standards in the field of tourism and hotel management. PO-14 Know and apply making reservations, room sales, greeting guests, calculations, accounting and registering. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| The organizational chart of the hotel and front office department, the functions of this department and the functions of the employees and the functional relations between other departments, terms used in the front office, the operation of the front office departments, reservation, consultation, reception and switchboard, and the content and functions of the documents used, relations with the guests and end-of-day operations. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Hotel businesses and front office department in hotel businesses | Method to recite |
| 2 | Front desk staff and duties | Method to recite |
| 3 | Equipment used in the front office | Method to arguing |
| 4 | Terms used in the front office | Case study |
| 5 | Room and board types in hotel businesses | Method to recite |
| 6 | Rezervation | Question-answer |
| 7 | Reseption | Question-answer |
| 8 | mid-term exam | |
| 9 | Calculation of accommodation fees | Method to recite |
| 10 | Telephone operatior and consierge | Case study |
| 11 | Forms used in the front office | Researching |
| 12 | Guest types and guest relations | Researching |
| 13 | Security and extraordinary situations in hotel businesses | Method to arguing |
| 14 | End of day operations in hotel businesses | Researching |
| 15 | An overview | Question-answer |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | ERASLAN, N., Konaklama İşletmelerinde Ön Büro İşlemleri ve Yönetimi, Detay Yayıncılık, Ankara, 2009. | |
| 2 | KANTARCI, K. ve EKİNCİ, İ., Konaklama İşletmelerinde Önbüro, Detay Yayıncılık, Ankara, 2019. | |
| Required Course instruments and materials | ||
| Written resources books etc. and internet | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 3 | 8 | 24 |
| b) Search in internet/Library | 3 | 8 | 24 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 5 | 2 | 10 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 5 | 2 | 10 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 112 | ||