Information Of Programmes

VOCATIONAL SCHOOL OF HEALTHCARE SERVICES / SK 217 - SAĞLIK KURUMLARI İŞLEMECİLİĞİ

Code: SK 217

Course Title: TOTAL QUALITY MANAGEMENT

Theoretical+Practice: 2+0

ECTS: 3

Year/Semester of Study

2 / Fall Semester

Level of Course

Short Cycle Degree Programme

Type of Course

Optional

Department

SAĞLIK KURUMLARI İŞLEMECİLİĞİ

Pre-requisities and Co-requisites

None

Mode of Delivery

Face to Face

Teaching Period

14 Weeks

Name of Lecturer

ALİ RIZA ÖZDEMİR (ozdemirali@nevsehir.edu.tr)

Name of Lecturer(s)

ÖMER AKÇAYIR,

Language of Instruction

Turkish

Work Placement(s)

None

Objectives of the Course

Working life and working environment better, developing organization working in the personnel quality of life upgrade, and happiness targeting lifestyle between cooperation, reconciliation and effective communication to ensure an organization climate and culture of quality is to create.

Learning Outcomes		PO	MME
The students who succeeded in this course:
LO-1	Definition of quality, quality can learn the history of the development process.	PO-	Examination
LO-2	Classical management approach with a comparison to learn the concept of total quality management.	PO-	Examination
LO-3	Can create quality circles.	PO-	Examination
PO: Programme Outcomes MME:Method of measurement & Evaluation

Course Contents
Quality definition, the history of quality process, Total Quality Management to define and related concepts, total quality management basics, total quality management, the essential factors affecting the total quality and quality costs, total quality in the human factor, the World and Turkey, total quality management practices.
Weekly Course Content
Week	Subject	Learning Activities and Teaching Methods
1	Definition of quality, the history of quality process	Lecturing,Questios-answers
2	Total Quality Management concepts to define and	Lecturing,Questios-answers
3	Total quality management system and the need for total quality management	Lecturing,Questios-answers
4	The main elements of total quality management	Lecturing,Questios-answers
5	The main factors affecting the total quality management	Lecturing,Questios-answers
6	Total quality management organizational structure, implementation and use of basic tools	Lecturing,Questios-answers
7	Understanding of total quality and quality costs	Lecturing,Questios-answers
8	mid-term exam
9	Classical management approach compared with the total quality management concept	Lecturing,Questios-answers
10	The Deming philosophy of total quality management principles and these principles make up the 14 principles of the company to compare classical	Lecturing,Questios-answers
11	Human factors in total quality approach	Lecturing,Questios-answers
12	Collecting and selecting candidates	Lecturing,Questios-answers
13	Staff training and development	Lecturing,Questios-answers
14	Connecting people to the organization in total quality management and development methods	Lecturing,Questios-answers
15	Total quality management practices in the world and Turkey	Lecturing,Questios-answers
16	final exam
Recommend Course Book / Supplementary Book/Reading
1	"Toplam Kalite Yönetimi", Doç. Dr. Said KINGIR, Nobel Yayınları, 2010
Required Course instruments and materials
Textbooks and assist books, computer, projection, board and pencil, eraser etc.

Assessment Methods
Type of Assessment	Week	Hours	Weight(%)
mid-term exam	8	1	40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam	16	1	60

Student Work Load
Type of Work	Weekly Hours	Number of Weeks	Work Load
Weekly Course Hours (Theoretical+Practice)	2	14	28
Outside Class
a) Reading	2	7	14
b) Search in internet/Library	2	7	14
c) Performance Project	2	2	4
d) Prepare a workshop/Presentation/Report			0
e) Term paper/Project			0
Oral Examination			0
Quiz			0
Laboratory exam			0
Own study for mid-term exam	2	7	14
mid-term exam	1	1	1
Own study for final exam	2	7	14
final exam	1	1	1
			0
			0
Total work load;			90