Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

INSTITUTE OF SOCIAL SCIENCES / İŞL-569 - BUSINESS ADMINISTRATION

Code: İŞL-569 Course Title: QUALITY MANAGEMENT Theoretical+Practice: 3+0 ECTS: 6
Year/Semester of Study 1 / Fall Semester
Level of Course 2nd Cycle Degree Programme
Type of Course Optional
Department BUSINESS ADMINISTRATION
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer NURİ ÖZGÜR DOĞAN (nodogan@nevsehir.edu.tr)
Name of Lecturer(s) NURİ ÖZGÜR DOĞAN,
Language of Instruction Turkish
Work Placement(s) Staj Yok
Objectives of the Course
The aim of this course is to provide an overview of lean production, its techniques and its more comprehensive version namely lean thinking.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Can separate the value added and non-value added activities. PO-1 Have advanced knowledge about the basic concepts of business administration, the basic functions of the business management science, the historical development of it, its relationships with other disciplines, businesses and the environment, business objectives, feasibility studies, business functions, cooperation between firms and entrepreneurship, and apply them and make administrative decisions on these issues.
PO-2 Analyze and design at the organizational level, understand the functions of business management that are planning, organizing, execution, coordination and control, describe and apply them, and be acknowledged with modern management perspectives.
PO-11 Understand and comprehend market research, information systems, consumer behaviors, strategic marketing, global markets, product and service strategies, product life curve, pricing and supply chain in the points of providing continuity of businesses in the process of globalization.
Examination
Term Paper
LO-2 Can explain the basic concepts concerning lean production. PO-1 Have advanced knowledge about the basic concepts of business administration, the basic functions of the business management science, the historical development of it, its relationships with other disciplines, businesses and the environment, business objectives, feasibility studies, business functions, cooperation between firms and entrepreneurship, and apply them and make administrative decisions on these issues.
PO-2 Analyze and design at the organizational level, understand the functions of business management that are planning, organizing, execution, coordination and control, describe and apply them, and be acknowledged with modern management perspectives.
PO-11 Understand and comprehend market research, information systems, consumer behaviors, strategic marketing, global markets, product and service strategies, product life curve, pricing and supply chain in the points of providing continuity of businesses in the process of globalization.
Examination
Term Paper
LO-3 Can learn how to apply the basic techniques of the lean production. PO-1 Have advanced knowledge about the basic concepts of business administration, the basic functions of the business management science, the historical development of it, its relationships with other disciplines, businesses and the environment, business objectives, feasibility studies, business functions, cooperation between firms and entrepreneurship, and apply them and make administrative decisions on these issues.
PO-2 Analyze and design at the organizational level, understand the functions of business management that are planning, organizing, execution, coordination and control, describe and apply them, and be acknowledged with modern management perspectives.
PO-11 Understand and comprehend market research, information systems, consumer behaviors, strategic marketing, global markets, product and service strategies, product life curve, pricing and supply chain in the points of providing continuity of businesses in the process of globalization.
Examination
Term Paper
LO-4 Can understand the application of the lean thinking philosophy in both the manufacturing and the service sectors. PO-1 Have advanced knowledge about the basic concepts of business administration, the basic functions of the business management science, the historical development of it, its relationships with other disciplines, businesses and the environment, business objectives, feasibility studies, business functions, cooperation between firms and entrepreneurship, and apply them and make administrative decisions on these issues.
PO-2 Analyze and design at the organizational level, understand the functions of business management that are planning, organizing, execution, coordination and control, describe and apply them, and be acknowledged with modern management perspectives.
PO-11 Understand and comprehend market research, information systems, consumer behaviors, strategic marketing, global markets, product and service strategies, product life curve, pricing and supply chain in the points of providing continuity of businesses in the process of globalization.
Examination
Term Paper
LO-5 Can state his/her opinion about the lean transformation. PO-1 Have advanced knowledge about the basic concepts of business administration, the basic functions of the business management science, the historical development of it, its relationships with other disciplines, businesses and the environment, business objectives, feasibility studies, business functions, cooperation between firms and entrepreneurship, and apply them and make administrative decisions on these issues.
PO-2 Analyze and design at the organizational level, understand the functions of business management that are planning, organizing, execution, coordination and control, describe and apply them, and be acknowledged with modern management perspectives.
PO-11 Understand and comprehend market research, information systems, consumer behaviors, strategic marketing, global markets, product and service strategies, product life curve, pricing and supply chain in the points of providing continuity of businesses in the process of globalization.
Examination
Term Paper
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
Quality, quality management, the evolution of quality management, people who make key contributions to development of quality management, dimensions of quality: product quality, dimensions of quality: service quality, assessing service quality, quality function deployment, poor quality and the consequences of poor quality, quality cots, quality awards and quality certification, total quality management (TQM), basic elements of TQM, quality tools, quality control, statistical process control, control charts: control charts for variables, control charts: control charts for attributes.
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Toyota production system, the birth of lean production system Teaching
2 Basic concepts of lean production Teaching
3 7 wastes, value and value stream Teaching
4 Fundamental methods of lean production
5 Value stream mapping (VSM) Teaching
6 Current state map Teaching
7 Future state map Teaching
8 mid-term exam
9 Organizing the workplace (5S), single minute exchange of dies (SMED) Teaching
10 Total productive maintenance (TPM), A3 problem solving technique Teaching and Discussion
11 Transition from lean production to lean thinking, lean thinking Teaching
12 Lean thinking: examples from various sectors Discussion and Brain Storming
13 Lean transformation in enterprises: examples from manufacturing industry Discussion and Brain Storming
14 Lean transformation in enterprises: examples from service industry Discussion and Brain Storming
15 Evaluating the projects Presentation of the projects
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Keyte, B. and D. Locher, The Complete Lean Enterprise- VSM for Administrative and Office Processes. Productivity Press, New York, 2004.
Required Course instruments and materials
Fitzsimmons, J.A., Fitzsimmons, M.J.; Service Management, 6th ed., McGraw-Hill, 2009. Stevenson, W.J.; Operations Management, 10th ed., McGraw-Hill, 2009.

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 2
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper 15 1
9.Project
final exam 16 2

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 3 14 42
Outside Class
       a) Reading 5 14 70
       b) Search in internet/Library 2 14 28
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 1 14 14
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 2 7 14
mid-term exam 2 1 2
Own study for final exam 3 7 21
final exam 2 1 2
0
0
Total work load; 193