Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 1 / Fall Semester | ||||
| Level of Course | 2nd Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | TOURISM GUIDING (MASTER) | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | NURGÜL ÇALIŞKAN (nurgulcaliskan@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| Skill-building to express themselves correctly and communicate effectively by improving the oral and written communication skills in tourism sector. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | can define the basic concepts about interpersonal communication |
PO-1 Have a deeper understanding of tourism and its related fields. PO-7 Describe, synthesize, analyze, interpret and evaluate data and information professionally. PO-10 Develop behaviors and competencies required for lifelong learning. |
Examination Presentation |
| LO-2 | can explain communication process |
PO-1 Have a deeper understanding of tourism and its related fields. PO-7 Describe, synthesize, analyze, interpret and evaluate data and information professionally. PO-10 Develop behaviors and competencies required for lifelong learning. |
Examination Presentation |
| LO-3 | have information about effective communication |
PO-1 Have a deeper understanding of tourism and its related fields. PO-4 Understand service delivery processes related to tourist guiding profession, and use them in a way to ensure visitor satisfaction. PO-7 Describe, synthesize, analyze, interpret and evaluate data and information professionally. |
Examination Presentation |
| LO-4 | Understand the importance of interpersonal communication in the tourism guide profession |
PO-1 Have a deeper understanding of tourism and its related fields. PO-4 Understand service delivery processes related to tourist guiding profession, and use them in a way to ensure visitor satisfaction. PO-11 Analyze, critically interpret and evaluate the knowledge and skills they have gained. |
Examination Presentation |
| LO-5 | gains the ability to use effective communication skills and techniques in tourist guide-tourist communication |
PO-3 Develop creative and practical solutions for contemporary issues in the tourism industry. PO-4 Understand service delivery processes related to tourist guiding profession, and use them in a way to ensure visitor satisfaction. PO-11 Analyze, critically interpret and evaluate the knowledge and skills they have gained. |
Examination Presentation |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Definition and importance of communication, The process of communication, Communication types, Verbal Communication, Non-verbal communication and body language, Written communication, Communication failures, Effective Speaking, Effective Listening, Issues to be considered for a successful communication, Benefits of a successful communication, Empathy. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Definition and importance of communication | Lecturing, Discussion, Question- Answer |
| 2 | The process of communication | Lecturing, Discussion, Question- Answer |
| 3 | Communication types | Lecturing, Discussion, Question- Answer |
| 4 | Verbal Communication | Lecturing, Discussion, Question- Answer |
| 5 | Non-verbal communication and body language | Lecturing, Discussion, Question- Answer |
| 6 | Written communication | Lecturing, Discussion, Question- Answer |
| 7 | Communication failures | Lecturing, Discussion, Question- Answer |
| 8 | mid-term exam | |
| 9 | Student presentation | Lecturing, Discussion, Question- Answer, Resource Scanning, Report Preparing |
| 10 | Student presentation | Lecturing, Discussion, Question- Answer, Resource Scanning, Report Preparing |
| 11 | Student presentation | Lecturing, Discussion, Question- Answer, Resource Scanning, Report Preparing |
| 12 | Student presentation | Lecturing, Discussion, Question- Answer, Resource Scanning, Report Preparing |
| 13 | Student presentation | Lecturing, Discussion, Question- Answer, Resource Scanning, Report Preparing |
| 14 | Student presentation | Lecturing, Discussion, Question- Answer, Resource Scanning, Report Preparing |
| 15 | Student presentation | Lecturing, Discussion, Question- Answer, Resource Scanning, Report Preparing |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Gürüz, D. 2008 Eğinli, A.T., İletişim Becerileri. Nobel Yayın Dağıtım: İzmir | |
| 2 | Baltaş, Z., Baltaş, A. 2009. Bedenin Dili. Remzi Kitabevi: İstanbul | |
| Required Course instruments and materials | ||
| Publications, projection, computer | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 2 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 2 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 2 | 14 | 28 |
| b) Search in internet/Library | 2 | 14 | 28 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 2 | 14 | 28 |
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 3 | 8 | 24 |
| mid-term exam | 3 | 1 | 3 |
| Own study for final exam | 3 | 8 | 24 |
| final exam | 3 | 1 | 3 |
| 0 | |||
| 0 | |||
| Total work load; | 180 | ||