Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 1 / Fall Semester | ||||
| Level of Course | 2nd Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | TOURISM GUIDING (MASTER) | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | MERAL DURSUN (meraldursun@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| The aim of the course is to examine and analyze the behaviors of employees in the organization by taking into account the variables of group, organization and environment. The aim of this course is to teach the students the psychological and social behaviors of individuals in the work environment. It is aimed to gain professional skills based on learned concepts and theories. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | To be able to gain the knowledge of organizational behavior. |
PO-1 Have a deeper understanding of tourism and its related fields. PO-2 Have an understanding of the structure of the tourism industry, how it functions, and its significance for the development of the country. PO-3 Develop creative and practical solutions for contemporary issues in the tourism industry. |
Examination Presentation |
| LO-2 | To be able to gain knowledge about motivating techniques. |
PO-1 Have a deeper understanding of tourism and its related fields. PO-4 Understand service delivery processes related to tourist guiding profession, and use them in a way to ensure visitor satisfaction. PO-7 Describe, synthesize, analyze, interpret and evaluate data and information professionally. |
Examination Presentation |
| LO-3 | To be able to acquire group work skills. |
PO-6 Understand, analyze and interpret the cultures, history, religions, and the art of the civilisations that have lived in Turkey. PO-11 Analyze, critically interpret and evaluate the knowledge and skills they have gained. PO-12 Understand and critically evaluate social and professional ethical values and behave accordingly. PO-14 Understand and apply national and international law, regulations and professional standards related to tourist guiding. |
Examination Presentation |
| LO-4 | To be able to understand the concepts and theories that explain human behavior in the business environment. |
PO-1 Have a deeper understanding of tourism and its related fields. PO-3 Develop creative and practical solutions for contemporary issues in the tourism industry. PO-5 Understand and apply management theories and practices in order to effectively run a travel business. PO-6 Understand, analyze and interpret the cultures, history, religions, and the art of the civilisations that have lived in Turkey. |
Examination Presentation |
| LO-5 | To be be able to recognize the psychological and socio-cultural factors affecting human behavior in the work environment. |
PO-1 Have a deeper understanding of tourism and its related fields. PO-2 Have an understanding of the structure of the tourism industry, how it functions, and its significance for the development of the country. PO-4 Understand service delivery processes related to tourist guiding profession, and use them in a way to ensure visitor satisfaction. PO-5 Understand and apply management theories and practices in order to effectively run a travel business. PO-6 Understand, analyze and interpret the cultures, history, religions, and the art of the civilisations that have lived in Turkey. |
Examination Presentation |
| LO-6 | To be able to transfer the concepts and theories learned through case studies to their own professional processes. |
PO-1 Have a deeper understanding of tourism and its related fields. PO-2 Have an understanding of the structure of the tourism industry, how it functions, and its significance for the development of the country. PO-3 Develop creative and practical solutions for contemporary issues in the tourism industry. PO-12 Understand and critically evaluate social and professional ethical values and behave accordingly. PO-14 Understand and apply national and international law, regulations and professional standards related to tourist guiding. |
Examination Presentation |
| LO-7 | To be able to solve the individual and managerial problems they face in business environments within the framework of the concepts and theories of organizational behavior. |
PO-1 Have a deeper understanding of tourism and its related fields. PO-2 Have an understanding of the structure of the tourism industry, how it functions, and its significance for the development of the country. PO-3 Develop creative and practical solutions for contemporary issues in the tourism industry. PO-4 Understand service delivery processes related to tourist guiding profession, and use them in a way to ensure visitor satisfaction. PO-5 Understand and apply management theories and practices in order to effectively run a travel business. PO-6 Understand, analyze and interpret the cultures, history, religions, and the art of the civilisations that have lived in Turkey. |
Examination Presentation |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Scientific Foundations of Organizational Behavior; Historical Development of Organizational Behavior; Research Techniques; Individual and Personality in Organization; Attitudes and Job Satisfaction; Fundamentals of Individual Differences Biographical Characteristics Talents and Learning; Organizational Culture, Groups and Processes in Organizations; Group Working Techniques and Participatory Management in Organizations; Motivation Process and Theories in Organizations; Leadership and Theories in Organizations; Conflict in Organizations; Stress and Management in Organizations; Organizational Environment and Technology; Organizational Change, Development, Team Work; Power and Politics in Organizations; Ethical Behavior, Management and Control in Organizations. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Basic concepts of organizational behavior | Discussion, Lecture, presentation |
| 2 | attitudes and job satisfaction | Discussion, Lecture, presentation |
| 3 | Emotions and Moods | Discussion, Lecture, presentation |
| 4 | Personality and values | Discussion, Lecture, presentation |
| 5 | Perception and Decision Making | Discussion, Lecture, presentation, article review |
| 6 | Motivation | Discussion, Lecture, presentation, article review |
| 7 | Conflict | Discussion, Lecture, presentation article review |
| 8 | mid-term exam | |
| 9 | Leadership | Discussion, Lecture, presentation article review |
| 10 | Group and Team | Discussion, Lecture, presentation article review |
| 11 | Ethical Behaviors | Discussion, Lecture, presentation article review |
| 12 | Stress and Management | Discussion, Lecture, presentation article review |
| 13 | Power and Politics in Organizations | Discussion, Lecture, presentation article review |
| 14 | Organization culture | Discussion, Lecture, presentation article review |
| 15 | General evaluation | Discussion, Lecture, |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Robbins, Stephen P., Judge, Timothy A., Campbell, Timothy T. (2010). Organizational Behavior. Prentice Hall. | |
| 2 | Prof.Dr. Erdal Tekarslan, Prof.Dr.Tanıl Kılınç, Prof.Dr.Hüner Şencan, Prof.Dr.A.Can Baysal, Davranışın Sosyal Psikolojisi. İ.Ü.İşletme Fakültesi Yayınları,No:278,İstanbul,2000. | |
| 3 | Prof.Dr.Erol Eren, Örgütsel Davranış ve Yönetim Psikolojisi. Beta Basım Yayım Dağıtım A.Ş.İstanbul, 2000 | |
| 4 | Organizational Behavior and Management published by Irwin/McGraw-Hill (2007) 0073405086 • 9780073405087 | |
| Required Course instruments and materials | ||
| Textbooks, Epidiascope | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 6 | 5 | 30 |
| b) Search in internet/Library | 6 | 5 | 30 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 7 | 2 | 14 |
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 6 | 5 | 30 |
| mid-term exam | 2 | 1 | 2 |
| Own study for final exam | 6 | 5 | 30 |
| final exam | 2 | 1 | 2 |
| 0 | |||
| 0 | |||
| Total work load; | 180 | ||