Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Spring Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM AND HOTEL MANAGEMENT | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | FURKAN SOYSALDI (furkansoysaldi@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | FATMA BAŞARIR, ASLI ÖZDEMİR, SELDA ÖZER, HATİCE ÖZGAN SUCU, | ||||
| Language of Instruction | English | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| The aim of this course is to enable students to make use of foreign language in the vocational area and use the language at a pre-elementary level. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | can speak basic-level English on the issues related to the profession |
PO-7 Use the knowledge of the foreign language in the sector, which they have learnt at school and internship practices. |
Examination Oral Examination Quiz |
| LO-2 | can understand daily English conversations in the business environment |
PO-7 Use the knowledge of the foreign language in the sector, which they have learnt at school and internship practices. |
Examination Oral Examination Quiz |
| LO-3 | can make phone calls in English |
PO-7 Use the knowledge of the foreign language in the sector, which they have learnt at school and internship practices. |
Examination Oral Examination Quiz |
| LO-4 | can deal with chech-in and check-out processes in English |
PO-5 Easily apply the theoretical and practical knowledge obtained from school and internship practices. PO-7 Use the knowledge of the foreign language in the sector, which they have learnt at school and internship practices. |
Examination Oral Examination Quiz |
| LO-5 | can make reservations and welcome guests in English |
PO-5 Easily apply the theoretical and practical knowledge obtained from school and internship practices. PO-6 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. PO-7 Use the knowledge of the foreign language in the sector, which they have learnt at school and internship practices. |
Examination Oral Examination Quiz |
| LO-6 | can deal with guests' complaints in English |
PO-7 Use the knowledge of the foreign language in the sector, which they have learnt at school and internship practices. PO-8 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. |
Examination Oral Examination Quiz |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Giving Tourist Information, Booking a Ticket, Dealing with Money, Checking into a Hotel, Dealing with Complaints, Adventure holidays, Ecotourism | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Giving Tourist Information, The phrases the tourist information officer uses, Grammar: Suggestions | Pair-work, Reading, Speaking |
| 2 | Booking a Ticket, Transport Choices, Travel definitions, Completing a Booking Form | Reading, Writing, Pair-work |
| 3 | Dealing with Money, Ways of Making a Payment, Payment Descriptions | Brainstorming, Reading, Speaking, Quiz |
| 4 | Checking into a Hotel, A dialogue between a guest and a receptionist, The stages in the process of checking in a new guest, Grammar: Modals | Reading, Speaking, Pair-work, Role-playing |
| 5 | Tour Guide Commentaries Talks by tour guides, Names of tourist attractions , Preparing a short commentary for a place | Reading, Writing, Group-work, Quiz |
| 6 | Alternative Holidays Holiday Activities, Describing a place and activities | Reading, Speaking, Pair-work |
| 7 | Dealing with Complaints Dialogues about complaints, Role playing situations at a hotel reception desk, Making a list of most serious complaints and making suggestions for them | Brainstorming, Writing, Role-playing, Quiz |
| 8 | mid-term exam | |
| 9 | Tips for Travellers Writing some tips for visitors planning to visit a country, Grammar:Imperatives | Pair-work, Reading, Speaking, Writing |
| 10 | Describing a Festival, The day of the Dead, Telling about interesting festivals in different parts of the world | Pair-work, Reading, Speaking, Writing |
| 11 | Adventure holidays, Holiday activities, Describing places, people, sports and holidays | Writing, Speaking, Quiz |
| 12 | Ecotourism, Ecotourism Holidays, Advantages and Disadvantages of Living in a Popular Tourist Area , Ecotourism Terms | Group-work, Reading, Speaking |
| 13 | Marketing and Promotion, Promoting a Holiday Destination, Ways of promoting a tourism product or service | Reading, Writing, Speaking, Quiz |
| 14 | Planning a promotional campaign for a country or region , Grammar: First, Next, Then, Finally | Brainstorming, Reading, Writing |
| 15 | Revision | Speaking |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Ders notları | |
| 2 | Murphy, R. Essential Grammar In Use. England: Cambridge University Press | |
| 3 | O’Hara, F. (2004). Be My Guest (English For The Hotel Industry). England: Cambridge University Press | |
| 4 | Pogrund, P. & Grebel, R. Make Your Mark In The Hotel Industry. Illinois: McGraw Hill Contemporary | |
| 5 | Wood, N. (2003) Tourism and Catering Workshop. Oxford: Oxford University Press | |
| Required Course instruments and materials | ||
| Lecturer's notes | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 6 | 14 | 84 |
| Outside Class | |||
| a) Reading | 3 | 5 | 15 |
| b) Search in internet/Library | 3 | 5 | 15 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 1 | 5 | 5 |
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 3 | 3 | 9 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 4 | 5 | 20 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 150 | ||