Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 3 / Spring Semester | ||||
| Level of Course | 1st Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM MANAGEMENT | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | GAYE DENİZ (gaye.yuksel@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| This course aims to teach students the basic concepts of systemic and behavioral dynamics at the individual, group, and institutional levels from theoretical and practical perspectives. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | can comment knowledge about human behaviors in organizations and groups and their effects. |
PO-2 Have a comprehensive and systematic understanding of concepts, principles, theories and facts related to tourism management and similar disciplines. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-7 Apply knowledge to the solution of familiar and unfamiliar problems. PO-8 Understand both professional and social ethical values, evaluate them critically and behave in an appropriate manner. PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| LO-2 | Can gain ability to organizational behavioral problems |
PO-2 Have a comprehensive and systematic understanding of concepts, principles, theories and facts related to tourism management and similar disciplines. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-7 Apply knowledge to the solution of familiar and unfamiliar problems. PO-10 Have an understanding of concepts, principles, theories and facts within the contexts of business, economics, management, and marketing. PO-13 Work effectively both independently and with others. PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| LO-3 | Can gain suitable behaviors to work with other people. |
PO-1 Have an understanding of structure of tourism industry and how it functions and its significance for development of the country. PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-7 Apply knowledge to the solution of familiar and unfamiliar problems. PO-10 Have an understanding of concepts, principles, theories and facts within the contexts of business, economics, management, and marketing. PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation. PO-13 Work effectively both independently and with others. PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that. PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Work attitudes at the individual level, personality, values, decision making and motivation, group and team behavior at the group level, communication, power and politics, leadership, conflict and negotiation, organizational structure and culture at the institutional level, change and stress management. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Conceptual Approach | Lecturing Method Question-Answer Discussion Method |
| 2 | Organizational Behavior Theories | Lecturing Method Question-Answer Discussion Method |
| 3 | Personality and Behavior | Lecturing Method Question-Answer Discussion Method |
| 4 | Organization Culture | Lecturing Method Question-Answer Discussion Method |
| 5 | Communication | Lecturing Method Question-Answer Discussion Method |
| 6 | Leadership | Lecturing Method Question-Answer Discussion Method |
| 7 | Authority and Power in Organizations | Lecturing Method Question-Answer Discussion Method |
| 8 | mid-term exam | |
| 9 | Groups | Lecturing Method Question-Answer Discussion Method |
| 10 | Motivation | Lecturing Method Question-Answer Discussion Method |
| 11 | Organizational Stress | Lecturing Method Question-Answer Discussion Method |
| 12 | Conflict Management | Lecturing Method Question-Answer Discussion Method |
| 13 | Time Management | Lecturing Method Question-Answer Discussion Method |
| 14 | Work Ethic | Lecturing Method Question-Answer Discussion Method |
| 15 | Public Ethics | Lecturing Method Question-Answer Discussion Method |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Sabuncuoğlu, Z. (Editör). (2009). Turizm İşletmelerinde Örgütsel Davranış. Bursa: MKM Yayıncılık. | |
| 2 | Bakan, İ. (2020). Örgütsel davranış. İstanbul: Beta Basım Yayım Dağıtım. | |
| 3 | Ehtiyar, R. ve Aksu, A. (2021). Turizm İşletmeleri Perspektifinden Örgütsel Davranış. Ankara: Detay Yayıncılık. | |
| Required Course instruments and materials | ||
| Textbooks, Epidiascope | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 3 | 14 | 42 |
| Outside Class | |||
| a) Reading | 1 | 14 | 14 |
| b) Search in internet/Library | 1 | 14 | 14 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 4 | 2 | 8 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 5 | 2 | 10 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 90 | ||