Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

FACULTY OF TOURISM / Tİ404 - TOURISM MANAGEMENT

Code: Tİ404 Course Title: HUMAN RESORCE IN TOURISM ENTERPRISES Theoretical+Practice: 3+0 ECTS: 3
Year/Semester of Study 4 / Spring Semester
Level of Course 1st Cycle Degree Programme
Type of Course Compulsory
Department TOURISM MANAGEMENT
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer NEŞE YILMAZ (neseyilmaz@nevsehir.edu.tr)
Name of Lecturer(s)
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
The aim of the course is to equip the students with basic Human Resources Management, and the applications of human resources management, and to enable them to acquire essential skills to work in this field.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Defines basic HRM definitions. PO-1 Have an understanding of structure of tourism industry and how it functions and its significance for development of the country.
PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills.
PO-6 Describe, synthesize, interpret, analyze and evaluate information and data relevant to a professional context.
PO-7 Apply knowledge to the solution of familiar and unfamiliar problems.
PO-10 Have an understanding of concepts, principles, theories and facts within the contexts of business, economics, management, and marketing.
PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation.
PO-13 Work effectively both independently and with others.
PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that.
PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction.
Examination
LO-2 Can explain HRM practices. PO-1 Have an understanding of structure of tourism industry and how it functions and its significance for development of the country.
PO-2 Have a comprehensive and systematic understanding of concepts, principles, theories and facts related to tourism management and similar disciplines.
PO-7 Apply knowledge to the solution of familiar and unfamiliar problems.
PO-10 Have an understanding of concepts, principles, theories and facts within the contexts of business, economics, management, and marketing.
PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation.
PO-13 Work effectively both independently and with others.
PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that.
PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction.
Examination
LO-3 Recognize the changes in the HRM practices. PO-1 Have an understanding of structure of tourism industry and how it functions and its significance for development of the country.
PO-2 Have a comprehensive and systematic understanding of concepts, principles, theories and facts related to tourism management and similar disciplines.
PO-10 Have an understanding of concepts, principles, theories and facts within the contexts of business, economics, management, and marketing.
PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation.
PO-13 Work effectively both independently and with others.
PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that.
PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction.
Examination
LO-4 Can manage the human resources. PO-2 Have a comprehensive and systematic understanding of concepts, principles, theories and facts related to tourism management and similar disciplines.
PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills.
PO-11 Understand and apply management theories and practices in order to effectively run a hospitality and tourism operation.
PO-13 Work effectively both independently and with others.
PO-14 Improve themselves gradually both professionally and personally, take responsibility for learning independently and demonstrate that.
PO-20 Understand the service delivery process in tourism enterprises and apply that in a way to ensure guest satisfaction.
Examination
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
Introduction to Contemporary Human Resources Management; Background of the HRM , HRM Practices, Multiculturalism in the Hospitality Workplace.
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Introduction to HRM and basic definitions Lecturing Method Question-Answer Discussion Method Brain-storming
2 Job Analysis, Job Design and Human Resources Planning in Human Resources Lecturing Method Question-Answer Discussion Method Brain-storming
3 Recruitment and Selection of Personnel: Selection of People Lecturing Method Question-Answer Discussion Method Brain-storming
4 Adaptation of Employees to Work Life Lecturing Method Question-Answer Discussion Method Brain-storming
5 Career Plannig and Management Lecturing Method Question-Answer Discussion Method Brain-storming
6 Wage Systems and Management Lecturing Method Question-Answer Discussion Method Brain-storming
7 New Approaches in Wage Systems Lecturing Method Question-Answer Discussion Method Brain-storming
8 mid-term exam
9 Training and Development in Human Resources Management Lecturing Method Question-Answer Discussion Method Brain-storming
10 Job Evaluation in Human Resources Management Lecturing Method Question-Answer Discussion Method Brain-storming
11 Performance Evaluation in Human Resources Management Lecturing Method Question-Answer Discussion Method Brain-storming
12 Performance Evaluation in Human Resources Management Lecturing Method Question-Answer Discussion Method Brain-storming
13 Strategic Human Resources Management Lecturing Method Question-Answer Discussion Method Brain-storming
14 The Importance of Motivation, Personality and Emotional Intelligence in Human Resources Management Lecturing Method Question-Answer Discussion Method Brain-storming
15 International Human Resources Management Lecturing Method Question-Answer Discussion Method Brain-storming
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Özgen, H., Öztürk, A., & Yalçın, A. (2005) İnsan Kaynakları Yönetimi, Nobel, Ankara
2 Bingöl, D.(2003). İnsan Kaynakları Yönetimi, 5. Baskı, Beta, İstanbul
Required Course instruments and materials
Akoglan, K.M. (2009), Human Resource Management in Hotel Establisments, Ankara, Detay. Bohlander, G.W. and. Snell, S.A (2009) Managing Human Resources , New Jersey, South-Western College Pub.

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 1 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 2 14 28
Outside Class
       a) Reading 1 14 14
       b) Search in internet/Library 1 14 14
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 0
       e) Term paper/Project 0
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 2 6 12
mid-term exam 1 1 1
Own study for final exam 4 5 20
final exam 1 1 1
0
0
Total work load; 90