Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Fall Semester | ||||
| Level of Course | 1st Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | TOURISM MANAGEMENT | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | BURCU GÜLSEVİL BELBER (bbelber@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | BURCU GÜLSEVİL BELBER, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| To inform students about interpersonal communication subjects such as listening, speaking, non-verbal communication, and help them improve their interpersonal communication skills. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Can explain the basic concepts about interpersonal communication. |
PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-17 Recognize and understand different cultures and communicate with them. |
Examination |
| LO-2 | Can characterize the interpersonal communication tools. |
PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-17 Recognize and understand different cultures and communicate with them. |
Examination |
| LO-3 | Can catch on how to build a more effective interpersonal communication. |
PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-17 Recognize and understand different cultures and communicate with them. |
Examination |
| LO-4 | Can explain the significance of interpersonal communication in tourism |
PO-5 Communicate effectively verbal, non-verbal and in written way and demonstrate effective presentation skills. PO-17 Recognize and understand different cultures and communicate with them. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Definition and importance of communication, the process of communication, communication types, characteristics of tourism sector employees for effective communication, issues that tourism sector employees' to be attention for to be able to healthy communicate with tourists, issues that tourism sector employees' to be attention for to be able to healthy communicate with tourists, issues that public institutions' to be attention for to be able to healthy communicate with tourists, expectations of different types of tourists and issues that to be attention for to be able to satisfying these expectations, differences in intercultural communication. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Definition and importance of communication | Lecture Method, Question-Answer |
| 2 | The process of communication | Lecture Method, Question-Answer |
| 3 | Communication types (Verbal Communication-Written communication-Non-verbal communication). | Lecture Method, Question-Answer |
| 4 | Characteristics of Tourism Sector Employees for Effective Communication. | Lecture Method, Question-Answer |
| 5 | Issues That Tourism Sector Employees Should Pay Attention to in order to Communicate with Tourists. | Lecture Method, Question-Answer |
| 6 | Matters that Tourism Sector Employees Should Consider while Selling. | Lecture Method, Question-Answer |
| 7 | Issues that Prevent from Communicating with Tourists of Employees. Review of course. | Lecture Method, Question-Answer |
| 8 | mid-term exam | |
| 9 | Issues that public institutions' to be attention for to be able to healthy communicate with tourists. | Lecture Method |
| 10 | Issues that public institutions' to be attention for to be able to healthy communicate with tourists. | Lecture Method Question-Answer |
| 11 | Expectations of different types of tourists and issues that to be attention for to be able to satisfying these expectations. | Lecture Method, Question-Answer |
| 12 | Expectations of different types of tourists and issues that to be attention for to be able to satisfying these expectations. | Lecture Method Question-Answer |
| 13 | Differences in intercultural communication. | Lecture Method Question-Answer |
| 14 | Differences in intercultural communication. | Lecture Method Question-Answer |
| 15 | Review of course. | Lecture Method Question-Answer |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Gürüz, D. 2008 Eğinli, A.T., İletişim Becerileri. Nobel Yayın Dağıtım: İzmir | |
| 2 | Mısırlı, İ. 2003. Genel İletişim. Detay Yayıncılık: Ankara | |
| 3 | Baltaş, Z., Baltaş, A. 2009. Bedenin Dili. Remzi Kitabevi: İstanbul | |
| Required Course instruments and materials | ||
| Lecture notes and projector. | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 1 | 10 | 10 |
| b) Search in internet/Library | 1 | 5 | 5 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 3 | 2 | 6 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 3 | 3 | 9 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 60 | ||