Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 1 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | MEDICAL DOCUMENTATION AND SECRETARYSHIP | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | ZEYNEP SOYLU (zeynepsoylu@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | TAYLAN VURGUN, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| The aim of this course is to provide the students who will work as medical secretaries firstly to have information about basic communication methods. In addition, to have sufficient knowledge about communication with patients and their relatives. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | To comment on the definition and the extension of interpersonal communication |
PO-1 Uses computer programs, tools and information technologies required for applications in the field. PO-6 Interprets and evaluates data by using the basic knowledge and skills acquired in the field, defines and analyzes problems and takes part in studies planned for solution. PO-15 Have theoretical and applied knowledge in the field |
Examination |
| LO-2 | To know better the various stages of interpersonal communication having importance such as school environment, business environment, circle of friends ,home and family |
PO-13 They act in accordance with quality management and processes in their field and participate in these processes. PO-16 They have the knowledge to monitor, evaluate and apply the literature in their field. |
Examination |
| LO-3 | To show the difference between effective listening and ineffective listening |
PO-1 Uses computer programs, tools and information technologies required for applications in the field. PO-2 It acts in accordance with social, scientific, cultural and ethical values in the stages of collecting, interpreting, applying and announcing the results of the data related to the field. PO-7 When faced with unforeseen situations in the field, it produces solutions by using its basic knowledge. PO-13 They act in accordance with quality management and processes in their field and participate in these processes. |
Examination |
| LO-4 | To describe conflict management ,conflict reasons and forms of avoidence |
PO-1 Uses computer programs, tools and information technologies required for applications in the field. PO-2 It acts in accordance with social, scientific, cultural and ethical values in the stages of collecting, interpreting, applying and announcing the results of the data related to the field. PO-3 They work individually and as a team member by using their basic knowledge in the field. PO-15 Have theoretical and applied knowledge in the field PO-17 Have knowledge of ethical principles and rules in the field |
Examination |
| LO-5 | They can provide private communication with patients and their relatives. |
PO-1 Uses computer programs, tools and information technologies required for applications in the field. PO-2 It acts in accordance with social, scientific, cultural and ethical values in the stages of collecting, interpreting, applying and announcing the results of the data related to the field. PO-3 They work individually and as a team member by using their basic knowledge in the field. PO-9 Evaluates the basic level of knowledge and skills acquired in the field with a critical approach. PO-17 Have knowledge of ethical principles and rules in the field |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| Commication in general ,Items and process of communication ,Operation of communication and relevant concepts , Kinds of communication ,Constructive and destructive obstacles of communication ,coping with the communication obstacles and effective communication ,Kinds of communication ,Models of communication ,Organizational communication ,Operation models of organizational communication , Network of organizational communication and improvent of organizational communication ,Operational Models of Communication in Hospital Management, Communication with Patients and Patient Relatives, Communication with Disabled Patients, Communication with Patients with Special Conditions, Communication and marketing in terms of Hospital Management | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Commication in general | Expression, tartışma, application, question-answer |
| 2 | Items and process of communication | Expression, tartışma, application, question-answer |
| 3 | Operation of communication and relevant concepts | Expression, tartışma, application, question-answer |
| 4 | Kinds of communication | Expression, tartışma, application, question-answer |
| 5 | Constructive and destructive obstacles of communication | Expression, tartışma, application, question-answer |
| 6 | coping with the communication obstacles and effective communication | Expression, tartışma, application, question-answer |
| 7 | Kinds of communication | Expression, tartışma, application, question-answer |
| 8 | mid-term exam | |
| 9 | Models of communication | Expression, tartışma, application, question-answer |
| 10 | Organizational communication | Expression, tartışma, application, question-answer |
| 11 | Functioning Models of Communication in Hospital Management | Expression, tartışma, application, question-answer |
| 12 | Communication with Patients and Patient Relatives | Expression, tartışma, application, question-answer |
| 13 | Communication with a Disabled Person | Expression, tartışma, application, question-answer |
| 14 | Communication with Patients with Special Conditions | Expression, tartışma, application, question-answer |
| 15 | Communication and marketing in terms of Hospital Management | Expression, tartışma, application, question-answer |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | GENEL İLETİŞİM-KAVRAMLAR VE MODELLER-Yrd.Doç.Dr. Hasan TUTAR M.Kemal YILMAZ | |
| 2 | KİŞİLERARASI İLETİŞİM-AYŞEN TEMEL EĞİNLİ-DEMET GÜRÜZ | |
| Required Course instruments and materials | ||
| Course books and source books, computer, procektör, board ve board marker, eraser etc. | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 3 | 7 | 21 |
| b) Search in internet/Library | 2 | 7 | 14 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 3 | 3 | 9 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 4 | 4 | 16 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 90 | ||