Nevşehir Hacı Bektaş Veli University Course Catalogue
|
|||||
| Year/Semester of Study | 2 / Fall Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM AND TRAVEL SERVICES | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | AKİF ALAŞHAN (akifalashan@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | GÜNAY EROL, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| This course is aimed at acquiring the purpose of booking, coordination with hotels and other accommodation operators, acquiring knowledge and skills about general reservation applications and terms. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | can explain reservation systems |
PO-4 Know how to organize and provide presentation, information, guiding, transportation, meeting-congress organization and other services served in travel agency managements. PO-7 Know how to operate computer automation systems used in travel agency managements and use these systems efficiently. PO-14 Know and apply making reservations, coordination with other accommodation managements, customer management, calculations, accounting and registering. PO-16 How to know booking and ticketing concerning all the travel agencies who provide transportation service and take active charge in these applications. |
|
| LO-2 | can prepare and analyze the Book reports |
PO-9 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. PO-10 Have strong communicative skills and accommodate easily adapt to teamwork PO-11 Communicate efficiently and positively with their juniors and seniors. PO-13 Know and take active charge in applications as to agency operations, tour planning, tour operator and operations management made in travel agency managements. PO-16 How to know booking and ticketing concerning all the travel agencies who provide transportation service and take active charge in these applications. PO-18 Respect seniors and complete the assigned tasks fully; create their personal solutions in case of crisis. |
Examination |
| LO-3 | can organize a reservation unit |
PO-2 Know the legal arrangements and professional standards in the field of tourism and travel services administration. PO-3 Know the internal and external environmental factors which have an effect on tourism and travel services administration. PO-6 Easily apply the theoretical and practical knowledge obtained from school and internship practices. PO-7 Know how to operate computer automation systems used in travel agency managements and use these systems efficiently. PO-8 Use the knowledge of the foreign language in the sector, which they have learnt at school and internship practices. PO-9 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. PO-10 Have strong communicative skills and accommodate easily adapt to teamwork PO-11 Communicate efficiently and positively with their juniors and seniors. PO-12 Have the ability to work under work load, stress and pressure. PO-14 Know and apply making reservations, coordination with other accommodation managements, customer management, calculations, accounting and registering. PO-16 How to know booking and ticketing concerning all the travel agencies who provide transportation service and take active charge in these applications. PO-17 Assist colleagues contribute to junior’s developments through continued education. PO-22 Follow vocational innovations and improve themselves constantly on a continued basis. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
|||
| Course Contents | ||
| General terms and concepts related to reservation, abbreviations used in reservations related to airline and accommodation operators, problems that may arise with reservation provinces and practices to be done in these cases | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Book Concept-1 | lecturing |
| 2 | Terms Used in Booking | lecturing |
| 3 | Room Types and Accommodation Types | lecturing |
| 4 | Equipment and forms used in reservation processes | lecturing |
| 5 | Reservation according to arrival patterns | lecturing |
| 6 | Reservation According to Types | lecturing |
| 7 | An overview | lecturing |
| 8 | mid-term exam | |
| 9 | Reservation Registration Procedures | lecturing |
| 10 | Reservation Changes and Cancellations | lecturing |
| 11 | Checking Pending and Optional Reservations | lecturing |
| 12 | Reservation Guarantee Methods | lecturing |
| 13 | solving the reservation problems of guests-3 | lecturing |
| 14 | Listing Reservation Status | lecturing |
| 15 | Extracting Reservation Forecast Reports | lecturing |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Troya Rezervasyon Sitemi Kitabı | |
| 2 | Ön Büroda Rezervasyon, MEB Yayınları | |
| Required Course instruments and materials | ||
| Lecture notes, internet. | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 2 | 10 | 20 |
| b) Search in internet/Library | 2 | 10 | 20 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 2 | 2 | 4 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 2 | 2 | 4 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 78 | ||