Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 2 / Spring Semester | ||||
| Level of Course | Short Cycle Degree Programme | ||||
| Type of Course | Compulsory | ||||
| Department | TOURISM AND HOTEL MANAGEMENT | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | ÖZLEM BAŞAR (ozlem.ulutas@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | MEHMET ÇONTU, ÖZLEM BAŞAR, | ||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| Mainly used in hotels front office and housekeeping departments Elektra automation program, to be used by students as active. | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | Can do group reservation processes through the program. |
PO-6 Easily apply the theoretical and practical knowledge obtained from school and internship practices. PO-7 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. PO-14 Know and apply making reservations, room sales, greeting guests, calculations, accounting and registering. PO-19 Prepare reports regarding their task and present them to their seniors. |
Examination |
| LO-2 | Can make account transactions related to group accommodation. |
PO-6 Easily apply the theoretical and practical knowledge obtained from school and internship practices. PO-7 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. PO-14 Know and apply making reservations, room sales, greeting guests, calculations, accounting and registering. |
Examination |
| LO-3 | Can do end of day operations. |
PO-7 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. PO-9 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. PO-14 Know and apply making reservations, room sales, greeting guests, calculations, accounting and registering. |
Examination |
| LO-4 | Can do rooms management operations. |
PO-7 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. PO-9 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. PO-14 Know and apply making reservations, room sales, greeting guests, calculations, accounting and registering. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| It includes establishment operations, reservation and front cashier menu, end of day operations, guest relations management and contract management through the elektra web automation program used in hotels. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | Elektra Program Introduction and Giving User Names | Description, individual study method |
| 2 | Organization Menu | Description, individual study method |
| 3 | Organization Menu | Description, individual study method |
| 4 | Rezervation | Description, individual study method |
| 5 | Rezervation | Description, individual study method |
| 6 | Reception | Description, individual study method |
| 7 | An Overview and Practice | Description, individual study method |
| 8 | mid-term exam | |
| 9 | Front Case | Description, individual study method |
| 10 | End Of Day Processes | Description, individual study method |
| 11 | CRM | Description, individual study method |
| 12 | Contract Management | Description, individual study method |
| 13 | Housekeeping and Food & Beverage | Description, individual study method |
| 14 | Reports | Description, individual study method |
| 15 | An Overview and Practice | Description, individual study method |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Pajo, A. (2013). Turizm İşletmelerinde Bilgi Teknolojileri Kullanımı ve Otel Otomasyon Programları. Ankara: Detay Yayıncılık. | |
| Required Course instruments and materials | ||
| Course book and so on. written sources, the internet | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
| Outside Class | |||
| a) Reading | 1 | 14 | 14 |
| b) Search in internet/Library | 2 | 14 | 28 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 5 | 3 | 15 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 5 | 3 | 15 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 102 | ||