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Year/Semester of Study | 2 / Spring Semester | ||||
Level of Course | Short Cycle Degree Programme | ||||
Type of Course | Compulsory | ||||
Department | TOURISM AND HOTEL MANAGEMENT | ||||
Pre-requisities and Co-requisites | None | ||||
Mode of Delivery | Face to Face | ||||
Teaching Period | 14 Weeks | ||||
Name of Lecturer | ÖZLEM BAŞAR (ozlem.ulutas@nevsehir.edu.tr) | ||||
Name of Lecturer(s) | MEHMET ÇONTU, ÖZLEM BAŞAR, | ||||
Language of Instruction | Turkish | ||||
Work Placement(s) | None | ||||
Objectives of the Course | |||||
Mainly used in hotels front office and housekeeping departments Elektra automation program, to be used by students as active. |
Learning Outcomes | PO | MME | |
The students who succeeded in this course: | |||
LO-1 | Can do group reservation processes through the program. |
PO-6 Easily apply the theoretical and practical knowledge obtained from school and internship practices. PO-7 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. PO-14 Know and apply making reservations, room sales, greeting guests, calculations, accounting and registering. PO-19 Prepare reports regarding their task and present them to their seniors. |
Examination |
LO-2 | Can make account transactions related to group accommodation. |
PO-6 Easily apply the theoretical and practical knowledge obtained from school and internship practices. PO-7 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. PO-14 Know and apply making reservations, room sales, greeting guests, calculations, accounting and registering. |
Examination |
LO-3 | Can do end of day operations. |
PO-7 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. PO-9 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. PO-14 Know and apply making reservations, room sales, greeting guests, calculations, accounting and registering. |
Examination |
LO-4 | Can do rooms management operations. |
PO-7 Know how to operate computer automation systems used in tourism and hotel managements and use these systems efficiently. PO-9 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector. PO-14 Know and apply making reservations, room sales, greeting guests, calculations, accounting and registering. |
Examination |
PO: Programme Outcomes MME:Method of measurement & Evaluation |
Course Contents | ||
It includes establishment operations, reservation and front cashier menu, end of day operations, guest relations management and contract management through the elektra web automation program used in hotels. | ||
Weekly Course Content | ||
Week | Subject | Learning Activities and Teaching Methods |
1 | Elektra Program Introduction and Giving User Names | Description, individual study method |
2 | Organization Menu | Description, individual study method |
3 | Organization Menu | Description, individual study method |
4 | Rezervation | Description, individual study method |
5 | Rezervation | Description, individual study method |
6 | Reception | Description, individual study method |
7 | An Overview and Practice | Description, individual study method |
8 | mid-term exam | |
9 | Front Case | Description, individual study method |
10 | End Of Day Processes | Description, individual study method |
11 | CRM | Description, individual study method |
12 | Contract Management | Description, individual study method |
13 | Housekeeping and Food & Beverage | Description, individual study method |
14 | Reports | Description, individual study method |
15 | An Overview and Practice | Description, individual study method |
16 | final exam | |
Recommend Course Book / Supplementary Book/Reading | ||
1 | Pajo, A. (2013). Turizm İşletmelerinde Bilgi Teknolojileri Kullanımı ve Otel Otomasyon Programları. Ankara: Detay Yayıncılık. | |
Required Course instruments and materials | ||
Course book and so on. written sources, the internet |
Assessment Methods | |||
Type of Assessment | Week | Hours | Weight(%) |
mid-term exam | 8 | 1 | 40 |
Other assessment methods | |||
1.Oral Examination | |||
2.Quiz | |||
3.Laboratory exam | |||
4.Presentation | |||
5.Report | |||
6.Workshop | |||
7.Performance Project | |||
8.Term Paper | |||
9.Project | |||
final exam | 16 | 1 | 60 |
Student Work Load | |||
Type of Work | Weekly Hours | Number of Weeks | Work Load |
Weekly Course Hours (Theoretical+Practice) | 2 | 14 | 28 |
Outside Class | |||
a) Reading | 1 | 14 | 14 |
b) Search in internet/Library | 2 | 14 | 28 |
c) Performance Project | 0 | ||
d) Prepare a workshop/Presentation/Report | 0 | ||
e) Term paper/Project | 0 | ||
Oral Examination | 0 | ||
Quiz | 0 | ||
Laboratory exam | 0 | ||
Own study for mid-term exam | 5 | 3 | 15 |
mid-term exam | 1 | 1 | 1 |
Own study for final exam | 5 | 3 | 15 |
final exam | 1 | 1 | 1 |
0 | |||
0 | |||
Total work load; | 102 |