Nevşehir Hacı Bektaş Veli University Course Catalogue
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| Year/Semester of Study | 4 / Fall Semester | ||||
| Level of Course | 1st Cycle Degree Programme | ||||
| Type of Course | Optional | ||||
| Department | TOURISM GUIDING | ||||
| Pre-requisities and Co-requisites | None | ||||
| Mode of Delivery | Face to Face | ||||
| Teaching Period | 14 Weeks | ||||
| Name of Lecturer | İBRAHİM AKIN ÖZEN (akin@nevsehir.edu.tr) | ||||
| Name of Lecturer(s) | |||||
| Language of Instruction | Turkish | ||||
| Work Placement(s) | None | ||||
| Objectives of the Course | |||||
| To give general information about automation systems used in hospitality business,to teach the functions and applications of the accommodation management system the widely used in front office and housekeeping departments and to introduce housekeeping and front office automation system enables the management departments in the hotel business | |||||
| Learning Outcomes | PO | MME | |
| The students who succeeded in this course: | |||
| LO-1 | To learn information systems used in hotel |
PO-7 Demonstrate effective use of both basic and professional information and communication technologies and software. PO-10 Understand and apply management theories and practices in order to effectively run a travel business. |
Examination |
| PO: Programme Outcomes MME:Method of measurement & Evaluation |
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| Course Contents | ||
| System information, Log in/log out to system and change it, Front office operations, Rooms operations, Front cash desk activities, Back office operations, Reporting, Documents regarding check in/out and night activities, Documents regarding the food and beverage department, Documents regarding the housekeeping department, Getting documents regarding the financial and administration depatment, Getting documents regarding the technical service department, Getting documents regarding the sales and marketing department, Getting documents regarding the security department. | ||
| Weekly Course Content | ||
| Week | Subject | Learning Activities and Teaching Methods |
| 1 | System information | Theorical and Practical |
| 2 | Log in/log out to system and change it | Theorical and Practical |
| 3 | Front office operations | Theorical and Practical |
| 4 | Rooms operations | Theorical and Practical |
| 5 | Front cash desk activities | Theorical and Practical |
| 6 | Back office operations | Theorical and Practical |
| 7 | Reporting | Theorical and Practical |
| 8 | mid-term exam | |
| 9 | Documents regarding check in/out and night activities | Theorical and Practical |
| 10 | Documents regarding the food and beverage department | Theorical and Practical |
| 11 | Documents regarding the housekeeping department | Theorical and Practical |
| 12 | Getting documents regarding the financial and administration depatment | Theorical and Practical |
| 13 | Getting documents regarding the technical service department | Theorical and Practical |
| 14 | Getting documents regarding the sales and marketing department | Theorical and Practical |
| 15 | Getting documents regarding the security department | Theorical and Practical |
| 16 | final exam | |
| Recommend Course Book / Supplementary Book/Reading | ||
| 1 | Gökdeniz, Ayhan & Dinç, Yakup. (2015). Konaklama İşletmelerinde Önbüro Operasyonları ve Yönetimi, Ankara: Detay Yayıncılık. | |
| Required Course instruments and materials | ||
| Assessment Methods | |||
| Type of Assessment | Week | Hours | Weight(%) |
| mid-term exam | 8 | 1 | 40 |
| Other assessment methods | |||
| 1.Oral Examination | |||
| 2.Quiz | |||
| 3.Laboratory exam | |||
| 4.Presentation | |||
| 5.Report | |||
| 6.Workshop | |||
| 7.Performance Project | |||
| 8.Term Paper | |||
| 9.Project | |||
| final exam | 16 | 1 | 60 |
| Student Work Load | |||
| Type of Work | Weekly Hours | Number of Weeks | Work Load |
| Weekly Course Hours (Theoretical+Practice) | 2 | 12 | 24 |
| Outside Class | |||
| a) Reading | 3 | 10 | 30 |
| b) Search in internet/Library | 4 | 10 | 40 |
| c) Performance Project | 0 | ||
| d) Prepare a workshop/Presentation/Report | 0 | ||
| e) Term paper/Project | 0 | ||
| Oral Examination | 0 | ||
| Quiz | 0 | ||
| Laboratory exam | 0 | ||
| Own study for mid-term exam | 2 | 6 | 12 |
| mid-term exam | 1 | 1 | 1 |
| Own study for final exam | 2 | 6 | 12 |
| final exam | 1 | 1 | 1 |
| 0 | |||
| 0 | |||
| Total work load; | 120 | ||