Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

VOCATIONAL SCHOOL OF HEALTHCARE SERVICES / SK 238 - SAĞLIK KURUMLARI İŞLEMECİLİĞİ

Code: SK 238 Course Title: QUALITY ASSURANCE AND STANDARDS Theoretical+Practice: 2+0 ECTS: 3
Year/Semester of Study 2 / Spring Semester
Level of Course Short Cycle Degree Programme
Type of Course Optional
Department SAĞLIK KURUMLARI İŞLEMECİLİĞİ
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer ÖMER AKÇAYIR (omerakcayir@nevsehir.edu.tr)
Name of Lecturer(s) AYŞE İSPİRLİ,
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
In this course; It is aimed to gain competencies related to quality assurance and standards in business life.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Kalite Yönetim Sisteminin Altyapısını Oluşturmak PO-7 Shows that can understand the continuity of the learning need.
PO-10 Willing to help his/her colleagues.
 		Examination
LO-2 Will be able to define basic information about standardization. PO-10 Willing to help his/her colleagues.
PO-14 Has sufficient awareness about the universality of social rights, social justice, quality and cultural values.
 		Examination
LO-3 To be able to apply statistical quality control methods PO-10 Willing to help his/her colleagues.
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
In this course, the concept of quality, standardization, management quality and standards, environmental standards, process and resource management, total quality control will be explained.
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 The history, definition, subject, goals and principles of standardization. Lecture, discussion, question-answer
2 The benefits of standardization for the producer, consumer and economy. Lecture, discussion, question-answer
3 Classification of standards. Turkish Standards Institute (TSE) and its duties. Lecture, discussion, question-answer
4 Accreditation and certification studies. Lecture, discussion, question-answer
5 Regional and international standardization organizations. ISO, IEC, CEN etc. Lecture, discussion, question-answer
6 Metrology and calibration. National and international metrology, studies and organizations. Lecture, discussion, question-answer
7 CE, ISO 10002, ISO14001, ISO 18001, ISO 22000, ISO 27000, ISO31000, ISO50000 Lecture, discussion, question-answer
8 mid-term exam
9 Quality and quality concepts. Quality approaches, the relationship between quality and productivity. Quality costs and analysis. Lecture, discussion, question-answer
10 Quality leaders and approaches. Total quality Management. The circle of quality . Lecture, discussion, question-answer
11 Kaizen. Just in time production. 5S system and Poke Yoke. Lecture, discussion, question-answer
12 Kalite yönetim sistemi ve amac Lecture, discussion, question-answer
13 Quality management system, benefits and principles Lecture, discussion, question-answer
14 TS-EN-ISO 9000: 2015 series standards TS-EN-ISO 9001: 2015 series standards, Lecture, discussion, question-answer
15 TS-EN-ISO 9001: 2015 series standards, TS-EN-ISO 9004: 2015 series standards Lecture, discussion, question-answer
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 1. Kölük, N., İ. Dilsiz, C. Kartal, 2009. MYO'lar için Kalite Güvencesi ve Standartları. Detay Yayıncılık, Ankara.
2 2. Küçük, O., 2004. Standardizasyon ve Kalite. Seçkin Yayıncılık, Ankara.
3 3. PersonaTR Eğitim Kurulu, ISO 9001:2008 Kalite Yönetim Sistemi temel eğitim notları ve iç denetçi eğitim notları.
Required Course instruments and materials
Course books and source books, computer, procektör, board ve board marker, eraser etc.

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 1 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 2 14 28
Outside Class
       a) Reading 2 10 20
       b) Search in internet/Library 2 10 20
       c) Performance Project 0 0
       d) Prepare a workshop/Presentation/Report 0 0
       e) Term paper/Project 0 0
Oral Examination 0 0
Quiz 0 0
Laboratory exam 0 0
Own study for mid-term exam 1 7 7
mid-term exam 1 1 1
Own study for final exam 1 13 13
final exam 1 1 1
0
0
Total work load; 90