Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

VOCATIONAL SCHOOL OF HEALTHCARE SERVICES / TDS 224 - MEDICAL DOCUMENTATION AND SECRETARYSHIP

Code: TDS 224 Course Title: CRISIS AND STRESS MANAGEMENT Theoretical+Practice: 2+0 ECTS: 3
Year/Semester of Study 2 / Spring Semester
Level of Course Short Cycle Degree Programme
Type of Course Optional
Department MEDICAL DOCUMENTATION AND SECRETARYSHIP
Pre-requisities and Co-requisites None
Mode of Delivery Face to Face
Teaching Period 14 Weeks
Name of Lecturer ZEYNEP ÜNAL (zeynepunal@nevsehir.edu.tr)
Name of Lecturer(s)
Language of Instruction Turkish
Work Placement(s) None
Objectives of the Course
The aim of the course is to reveal the stress relations and crisis sources encountered in individual and business life theoretically.

Learning Outcomes PO MME
The students who succeeded in this course:
LO-1 Can sort on an individual basis and in business life crisis resources. PO-3 They work individually and as a team member by using their basic knowledge in the field.
PO-6 Interprets and evaluates data by using the basic knowledge and skills acquired in the field, defines and analyzes problems and takes part in studies planned for solution.
PO-9 Evaluates the basic level of knowledge and skills acquired in the field with a critical approach.
Examination
LO-2 Can identify stress factors. PO-7 When faced with unforeseen situations in the field, it produces solutions by using its basic knowledge.
PO-9 Evaluates the basic level of knowledge and skills acquired in the field with a critical approach.
PO-15 Have theoretical and applied knowledge in the field
Examination
LO-3 Can explain to stress the theoretical and practical . PO-7 When faced with unforeseen situations in the field, it produces solutions by using its basic knowledge.
PO-9 Evaluates the basic level of knowledge and skills acquired in the field with a critical approach.
Examination
PO: Programme Outcomes
MME:Method of measurement & Evaluation

Course Contents
Definitions of the crisis, the causes of the crisis, external environmental factors and organizational factors, types of crisis, crisis characteristics, crisis systems, the phases of the crisis, the crisis management process, samples of the crisis, developmental crises on an individual basis, stages, developmental crises management, stress definition, stressors, stress coping strategies, stress management.
Weekly Course Content
Week Subject Learning Activities and Teaching Methods
1 Lesson introduction, Stress concept Lecture, Question and answer
2 Factors causing stress Lecture, discussion
3 Ways to deal with stress Lecture, discussion
4 Ways to deal with stress Lecturei Discussion, Question and answer
5 Organizational stress Lecture, discussion
6 Consequences and effects of stress Case study, Question and answer
7 Stress Management Lecture, Case study, Question and answer
8 mid-term exam
9 The conceptual framework for the crisis Lecture, discussion
10 Factors causing the crisis Lecture, discussion
11 Crisis process and stages Lecture, discussion
12 Post-crisis period Lecture, Discussion, Question and Answer
13 Human resources management during the crisis Lecture, discussion
14 Public relations in times of crisis Lecture, discussion
15 Crisis management plan and crisis cases, General evaluation Lecture, discussion, question and answer
16 final exam
Recommend Course Book / Supplementary Book/Reading
1 Örnek A. Şahin ve Aydın Şule, Kriz ve Stres Yönetimi, Detay Yayıncılık, Ankara, 2006.
2 Tutar, H. Kriz ve Stres Yönetimi. Ankara: Seçkin Yayınları, 2007.
Required Course instruments and materials
Computer, projector, board and pen.

Assessment Methods
Type of Assessment Week Hours Weight(%)
mid-term exam 8 1 40
Other assessment methods
1.Oral Examination
2.Quiz
3.Laboratory exam
4.Presentation
5.Report
6.Workshop
7.Performance Project
8.Term Paper
9.Project
final exam 16 1 60

Student Work Load
Type of Work Weekly Hours Number of Weeks Work Load
Weekly Course Hours (Theoretical+Practice) 2 14 28
Outside Class
       a) Reading 2 14 28
       b) Search in internet/Library 0
       c) Performance Project 0
       d) Prepare a workshop/Presentation/Report 2 2 4
       e) Term paper/Project 0
Oral Examination 0
Quiz 0
Laboratory exam 0
Own study for mid-term exam 2 7 14
mid-term exam 1 1 1
Own study for final exam 2 7 14
final exam 1 1 1
0
0
Total work load; 90