Nevşehir Hacı Bektaş Veli University Course Catalogue

Information Of Programmes

VOCATIONAL SCHOOL OF ÜRGÜP SEBAHAT & EROL TOKÖZ / TOURISM AND TRAVEL SERVICES

History

Tourism and Travel Services Program has started undergraduate education, under the 2009-2010 academic year within Sebahat Erol Toksöz Vocational High School connected to the Nevşehir University which established by law No 5662 dated 17 May 2007.


Qualification Awarded

The students who have successfully completed all courses of their program and get at least 2.00 on a 4.00 weighted GPA, awarded the associate degree in the field of Tourism and Travel Services.

Level of Qualification

Associate Degree

Specific Admission Requirements

Records of the candidates vocational colleges is done in accordance with the principles determined by the Higher Education Board and University Council. The process of registration to the university is carried by the candidates personally. However, those records whom has the right and valid excuse can be done by their relatives. It is given the ID card to the students entolled in the University certain. Fort he record to the vocational school; 1) To be graduated from high school or vocational school; high school diplomas received from a foreign country, whose equivalence to be approved by the Ministry of Education, 2) Conditions are sought, as a result of Student Selection and Placement Exam (OSYS), be placed to the Tourism and Travel Services Program with the central placement system. Documents required for registration: 1) High school or equivalent diploma 2) Placement of the outcome document made by OSYM


Specific Arrangement For Recognition of Prior Learning

Turkish Higher Education Institutions in the process of recognition of prior learning at an early stage yet. Therefore, all programs of the University of Nevsehir is not started in full recognition of prior learning. However , it’s made an exam exemption at the beginning of each academic semester for the lessons such as Computer Program and English that are in the list of education plans. Entering students who are successful in the exam are exempt from these courses.

Qualification Requirements and Regulations

In order to obtain a pre- bachelor's degree in the field of Tourism and Travel Services, students must successfully complete the all compulsory and elective courses (for a total of 120 ECTS) and must take at least 2.00 a 4.00 weighted GPA.

Profile of The Programme

Tourism and travel services program’s aim is to educate qualified professionals in Tourism industry. Connected to the aim of program, vocational high school’s management and academic staff are working vey hard to give o good education. General Tourism, Tourism Economics, General-Professional and second foreign language, Tourism marketing, Travel Agency management and voyage systems, Travel agency and tour operators management, culture of Tourism, voyage services and ticketing, human resources management, congress and fair organization, financial management and cost analysis of Tourism managements, etc…are given vocational high school and practiced in USET Practicing Hotel as a vocational high School of Nevşehir university. We are working to give many oppurtunities to the students in Tourism sector by attending international Tourism fairs. Our vocational high school’s accommodation in Cappadocia region is very important for us and our stundents’ future jobs.

Key Learning Outcomes of the Programme

PO-1 Describe the basic concepts concerning tourism and travel services administration.
PO-2 Know the legal arrangements and professional standards in the field of tourism and travel services administration.
PO-3 Know the internal and external environmental factors which have an effect on tourism and travel services administration.
PO-4 Know how to organize and provide presentation, information, guiding, transportation, meeting-congress organization and other services served in travel agency managements.
PO-5 Know at least one foreign language at level A2 Europe Language Portfolio.
PO-6 Easily apply the theoretical and practical knowledge obtained from school and internship practices.
PO-7 Know how to operate computer automation systems used in travel agency managements and use these systems efficiently.
PO-8 Use the knowledge of the foreign language in the sector, which they have learnt at school and internship practices.
PO-9 With the theoretical and practical experience obtained, they are able to analyze and provide solutions to the problems encountered of the sector.
PO-10 Have strong communicative skills and accommodate easily adapt to teamwork
PO-11 Communicate efficiently and positively with their juniors and seniors.
PO-12 Have the ability to work under work load, stress and pressure.
PO-13 Know and take active charge in applications as to agency operations, tour planning, tour operator and operations management made in travel agency managements.
PO-14 Know and apply making reservations, coordination with other accommodation managements, customer management, calculations, accounting and registering.
PO-15 Attend teamwork as a team member in sales-marketing, congress and fair organizations.
PO-16 How to know booking and ticketing concerning all the travel agencies who provide transportation service and take active charge in these applications.
PO-17 Assist colleagues contribute to junior’s developments through continued education.
PO-18 Respect seniors and complete the assigned tasks fully; create their personal solutions in case of crisis.
PO-19 Prepare reports regarding their task and present them to their seniors.
PO-20 Assist colleagues by doing the tasks apart from their own in extraordinary situations.
PO-21 Band to national and ethical values and care for these values at work they attend.
PO-22 Follow vocational innovations and improve themselves constantly on a continued basis.

NQF-HETR Program Outcomes Matrices
TYYC PÇ-1 PÇ-2 PÇ-3 PÇ-4 PÇ-5 PÇ-6 PÇ-7 PÇ-8 PÇ-9 PÇ-10 PÇ-11 PÇ-12 PÇ-13 PÇ-14 PÇ-15 PÇ-16 PÇ-17 PÇ-18 PÇ-19 PÇ-20 PÇ-21 PÇ-22
1- Possess theoretical and practical knowledge supported by textbooks with updated information, practice equipments and other resource on basic level based on qualifications gained at secondary education level. X X X X X X
1- Gain the skills to use basic level theoretical and practical knowledge acquired within the field in the same field of a higher education level or in a field of same level. X X
2- Interpret and evaluate data, define problems, do analysis, produce solutions based on proof with using basic level knowledge and practices gained within the field. X X
1- Interpret and evaluate data, define problems, do analysis, produce solutions based on proof with using basic level knowledge and practices gained within the field. X
2- Take responsibility as a team member in order to solve unexpected complex problems faced in the implementations within the field. X
3- Conduct activities towards the development of subordinates within a project. X
1- Evaluate the acquired knowledge and skills at basic level within the field with a critical approach, determine and respond to learning needs. X X X
2- Direct the education received to a higher education level in the same field or to an occupation in the same level. X X
3-Gain awareness of lifelong learning. X
1- Transfer the ideas based on the basic knowledge and skills acquired within the field through written and oral communication. X
2- Share the ideas and solution proposals to problems about issues within the field with professionals and non-professionals X X
3- Monitor the developments in the field and communicate with peers by using a foreign language at least at a level of European Language Portfolio A2 General Level. X X
4- Use informatics and communication technologies with at least a minimum level of European Computer Driving License Basic Level software knowledge. X
1- Possess social, scientific, cultural and ethic values on the stages of gathering, implementation and release of the results of data related to the field. X
2- Possess sufficient consciousness about the issues of universality of social rights, social justice, quality, cultural values and also, environmental protection, worker's health and security. X X
Basic Area Competencies-Program Outcomes Matrix (Academic Weighted)
Açıklama PÇ-1 PÇ-2 PÇ-3 PÇ-4 PÇ-5 PÇ-6 PÇ-7 PÇ-8 PÇ-9 PÇ-10 PÇ-11 PÇ-12 PÇ-13 PÇ-14 PÇ-15 PÇ-16 PÇ-17 PÇ-18 PÇ-19 PÇ-20 PÇ-21 PÇ-22
The basic information about the field has the theoretical and practice level. X X X X X X X
Defines basic concepts in social and behavioral sciences, ranks intercourtships. X X
Has the basic knowledge of people and inter-communal relations with the rule of operation. X X
Has basic information about the reasons and results of their societies. X
The basic level has the theoretical and application level to be able to process data. X X
It has the ability to assess the information about the field and evaluate their reflections in practice. X X
Bonds between concepts in theories of social and behavioral sciences. X X X X
It has the ability to achieve information on the field of information. X
It has the ability to process information on the field with technical facilities and the technical equipment (in computer environment, etc.) required by the field. X X
The theoretical and practical knowledge of the fundamental level in the field of the area has the ability to use at the same field at an advanced level of education or in the same level area. X
Investigate a matter of the field independently both in teams and as well as in teams. X X X
Plans the process and timing of multi-membered group research in the field and related sub-branches, the planned tasks are planned to the extent and in time. X
In line with the requirements of social life, it is an example of the society with attitudes and attitudes. X X
It has the competence to learn within and within the group. X X
Shows how to learn. X
Directs his education to an advanced level of education or on the same level of occupation in the same field. X
Has a consciousness of lifelong learning and inquiry. X
Transfers the knowledge and skills acquired with the field, written and orally. X
The information and applications related to the field convert to projects and activities within the framework of social responsibility approach. X
The difference in which the theoretical infrastructure and conceptual richness creates when involved in business life reflects his individual career. X X
A foreign language is at least the European Language Portfolio using the general level of the A2 general level and communicates with their colleagues. X X
The extent required by the field uses information and communication technologies with the Basic Level Computer Software. X
The creation of information and recupes related to the field moves in accordance with social, cultural, scientific and ethical values ​​in the process of collecting, interpretation and results). X
The universality of social rights has adequate consciousness on environmental protection, occupational health and safety issues with social justice, quality and cultural values. X X
Has an open attitude toward change and innovation. X





Turkey Higher Education Qualifications Framework (TYYC, Level 5,) ) Basic Field Competencies (Academic Weighted) PROGRAM ÇIKTILARI TYYÇ
PÇ-1 PÇ-2 PÇ-3 PÇ-4 PÇ-5 PÇ-6 PÇ-7 PÇ-8 PÇ-9 PÇ-10 PÇ-11 PÇ-12 PÇ-13 PÇ-14 PÇ-15 PÇ-16 PÇ-17 PÇ-18 PÇ-19 PÇ-20 PÇ-21 PÇ-22
KNOWLEDGE Theoretical-Conceptual The basic information about the field has the theoretical and practice level. 1 x x x x x x x x x x x x x 1- Possess theoretical and practical knowledge supported by textbooks with updated information, practice equipments and other resource on basic level based on qualifications gained at secondary education level. Theoretical-Conceptual KNOWLEDGE
KNOWLEDGE Theoretical-Conceptual Defines basic concepts in social and behavioral sciences, ranks intercourtships. 2 x x Theoretical-Conceptual KNOWLEDGE
KNOWLEDGE Theoretical-Conceptual Has the basic knowledge of people and inter-communal relations with the rule of operation. 3 x x Theoretical-Conceptual KNOWLEDGE
KNOWLEDGE Theoretical-Conceptual Has basic information about the reasons and results of their societies. 4 x Theoretical-Conceptual KNOWLEDGE
KNOWLEDGE Theoretical-Conceptual The basic level has the theoretical and application level to be able to process data. 5 x x Theoretical-Conceptual KNOWLEDGE
SKILLS Cognitive-Practical It has the ability to assess the information about the field and evaluate their reflections in practice. 1 x x x x 1- Gain the skills to use basic level theoretical and practical knowledge acquired within the field in the same field of a higher education level or in a field of same level. Cognitive-Practical SKILLS
SKILLS Cognitive-Practical Bonds between concepts in theories of social and behavioral sciences. 2 x x x x x x 2- Interpret and evaluate data, define problems, do analysis, produce solutions based on proof with using basic level knowledge and practices gained within the field. Cognitive-Practical SKILLS
SKILLS Cognitive-Practical It has the ability to achieve information on the field of information. 3 x Cognitive-Practical SKILLS
SKILLS Cognitive-Practical It has the ability to process information on the field with technical facilities and the technical equipment (in computer environment, etc.) required by the field. 4 x x Cognitive-Practical SKILLS
SKILLS Cognitive-Practical The theoretical and practical knowledge of the fundamental level in the field of the area has the ability to use at the same field at an advanced level of education or in the same level area. 5 x Cognitive-Practical SKILLS
COMPETENCES Investigate a matter of the field independently both in teams and as well as in teams. 1 x x x x 1- Interpret and evaluate data, define problems, do analysis, produce solutions based on proof with using basic level knowledge and practices gained within the field. Competence to Work Independently and Take Responsibility COMPETENCES
COMPETENCES Plans the process and timing of multi-membered group research in the field and related sub-branches, the planned tasks are planned to the extent and in time. 2 x x 2- Take responsibility as a team member in order to solve unexpected complex problems faced in the implementations within the field. Competence to Work Independently and Take Responsibility COMPETENCES
COMPETENCES In line with the requirements of social life, it is an example of the society with attitudes and attitudes. 3 x x x 3- Conduct activities towards the development of subordinates within a project. Competence to Work Independently and Take Responsibility COMPETENCES
COMPETENCES It has the competence to learn within and within the group. 1 x x x x x 1- Evaluate the acquired knowledge and skills at basic level within the field with a critical approach, determine and respond to learning needs. Learning Competence COMPETENCES
COMPETENCES Shows how to learn. 2 x x x 2- Direct the education received to a higher education level in the same field or to an occupation in the same level. Learning Competence COMPETENCES
COMPETENCES Directs his education to an advanced level of education or on the same level of occupation in the same field. 3 x x 3-Gain awareness of lifelong learning. Learning Competence COMPETENCES
COMPETENCES Has a consciousness of lifelong learning and inquiry. 4 x Learning Competence COMPETENCES
COMPETENCES Transfers the knowledge and skills acquired with the field, written and orally. 1 x x 1- Transfer the ideas based on the basic knowledge and skills acquired within the field through written and oral communication. Communication and Social Competence COMPETENCES
COMPETENCES The information and applications related to the field convert to projects and activities within the framework of social responsibility approach. 2 x x x 2- Share the ideas and solution proposals to problems about issues within the field with professionals and non-professionals Communication and Social Competence COMPETENCES
COMPETENCES The difference in which the theoretical infrastructure and conceptual richness creates when involved in business life reflects his individual career. 3 x x x x 3- Monitor the developments in the field and communicate with peers by using a foreign language at least at a level of European Language Portfolio A2 General Level. Communication and Social Competence COMPETENCES
COMPETENCES A foreign language is at least the European Language Portfolio using the general level of the A2 general level and communicates with their colleagues. 4 x x x 4- Use informatics and communication technologies with at least a minimum level of European Computer Driving License Basic Level software knowledge. Communication and Social Competence COMPETENCES
COMPETENCES The extent required by the field uses information and communication technologies with the Basic Level Computer Software. 5 x Communication and Social Competence COMPETENCES
COMPETENCES The creation of information and recupes related to the field moves in accordance with social, cultural, scientific and ethical values ​​in the process of collecting, interpretation and results). 1 x x 1- Possess social, scientific, cultural and ethic values on the stages of gathering, implementation and release of the results of data related to the field. Field Specific Competence COMPETENCES
COMPETENCES The universality of social rights has adequate consciousness on environmental protection, occupational health and safety issues with social justice, quality and cultural values. 2 x x x x 2- Possess sufficient consciousness about the issues of universality of social rights, social justice, quality, cultural values and also, environmental protection, worker's health and security. Field Specific Competence COMPETENCES
COMPETENCES Has an open attitude toward change and innovation. 3 x Field Specific Competence COMPETENCES

Occupational Profiles of Graduates with Examples

Alumni can find a job in all tourism enterprises, especially travel enterprises and agencies, in tour operators, air enterprises, big tourist passenger ships, in congress, fair and organization agencies, the Ministry of Culture and Tourism, the Tourism information offices and municipalities.

Access to Further Studies

Successful completion of associate degree, candidates may study graduate programs on condition that they get a sufficient grade in DGS test. On the other hand, candidates may enter easily similar undergraduate programs in the faculty of Anadolu University.

Course Structure Diagram with Credits

1. Semester Course Plan

Course Code Course Title Theoretical Practice Year Semester of Study Type of Course ECTS
TS121 ALTERNATIVE TOURISM VARIETIES 2 Hour(s) 1 Hour(s) 1 Fall Semester Compulsory 4
AİT101 ATATüRK'S PRINCIPLES AND REVOLUTION HISTORY-I 2 Hour(s) 0 Hour(s) 1 Fall Semester Compulsory 2
TS101 GENERAL TOURISM 3 Hour(s) 0 Hour(s) 1 Fall Semester Compulsory 4
TS103 COMMUNICATION 2 Hour(s) 0 Hour(s) 1 Fall Semester Compulsory 3
TS105 ACCOUNTING 3 Hour(s) 0 Hour(s) 1 Fall Semester Compulsory 5
TS117 TOURISM PSYCHOLOGY 2 Hour(s) 1 Hour(s) 1 Fall Semester Compulsory 5
TDL101 TURKISH LANGUAGE-I 2 Hour(s) 0 Hour(s) 1 Fall Semester Compulsory 2
TS131 INTENSE ENGLISH-I 4 Hour(s) 1 Hour(s) 1 Fall Semester Compulsory 5
Total:
 30

2. Semester Course Plan

Course Code Course Title Theoretical Practice Year Semester of Study Type of Course ECTS
AİT102 ATATüRK'S PRINCIPLES AND REVOLUTION HISTORY-II 2 Hour(s) 0 Hour(s) 1 Spring Semester Compulsory 2
TS108 TICKETING 2 Hour(s) 0 Hour(s) 1 Spring Semester Compulsory 2
TS130 ENTREPRENEURSHIP 2 Hour(s) 0 Hour(s) 1 Spring Semester Compulsory 3
TS106 CONGRESS AND SEMINAR ORGANIZATION 2 Hour(s) 0 Hour(s) 1 Spring Semester Compulsory 2
TS102 ECONOMICS OF TOURISM 2 Hour(s) 0 Hour(s) 1 Spring Semester Compulsory 4
TS112 TOURISM AND ENVIRONMENT 2 Hour(s) 1 Hour(s) 1 Spring Semester Compulsory 5
TDL102 TURKISH LANGUAGE-II 2 Hour(s) 0 Hour(s) 1 Spring Semester Compulsory 2
TS134 INTENSE ENGLISH-II 4 Hour(s) 1 Hour(s) 1 Spring Semester Compulsory 5
TS124 MANAGEMENT AND ORGANIZATION 2 Hour(s) 1 Hour(s) 1 Spring Semester Compulsory 5
Total:
 30

3. Semester Course Plan

Course Code Course Title Theoretical Practice Year Semester of Study Type of Course ECTS
TS207 TICKETING AUTOMATION 1 Hour(s) 1 Hour(s) 2 Fall Semester Compulsory 3
TS201 HUMAN RESOURCES MANAGEMENT 2 Hour(s) 0 Hour(s) 2 Fall Semester Compulsory 3
TS205 PROFESSIONAL FOREIGN LANGUAGE-I 3 Hour(s) 1 Hour(s) 2 Fall Semester Compulsory 4
TS209 ORGANIZATION MANAGEMENT 3 Hour(s) 0 Hour(s) 2 Fall Semester Compulsory 5
TS203 RESERVATION SYSTEMS 2 Hour(s) 0 Hour(s) 2 Fall Semester Compulsory 3
TS211 TOURISM GEOGRAPHY 2 Hour(s) 0 Hour(s) 2 Fall Semester Compulsory 3
TS213 TOURISM LEGISLATION 2 Hour(s) 0 Hour(s) 2 Fall Semester Compulsory 3
SEÇ-03 FREE ELECTIVE GROUP-3 (DEPARTMENT ELECTIVE POOL) - Hour(s) - Hour(s) 2 Fall Semester Optional 6
Total:
 30

4. Semester Course Plan

Course Code Course Title Theoretical Practice Year Semester of Study Type of Course ECTS
TS212 AGENCY AUTOMATION PROGRAMS 1 Hour(s) 1 Hour(s) 2 Spring Semester Compulsory 4
TS202 GENERAL MANAGEMENT 2 Hour(s) 0 Hour(s) 2 Spring Semester Compulsory 3
TS208 LABOR LAW 2 Hour(s) 0 Hour(s) 2 Spring Semester Compulsory 2
TS206 PROFESSIONAL FOREIGN LANGUAGE-II 3 Hour(s) 1 Hour(s) 2 Spring Semester Compulsory 4
STJ 202 INTERNSHIP 0 Hour(s) 0 Hour(s) 2 Spring Semester Compulsory 5
TS204 TOUR OPERATION AND TRAVEL AGENCY 2 Hour(s) 0 Hour(s) 2 Spring Semester Compulsory 3
TS234 TOURISM MARKETING 2 Hour(s) 0 Hour(s) 2 Spring Semester Compulsory 3
SEÇ-04 FREE ELECTIVE GROUP-4 (DEPARTMENT ELECTIVE POOL) - Hour(s) - Hour(s) 2 Spring Semester Optional 6
Total:
 30

FREE ELECTIVE GROUP-3 (DEPARTMENT ELECTIVE POOL)

Course Code Course Title Theoretical Practice Year Semester of Study Type of Course ECTS
TS221 SEARCH METHOD AND TECHNIQUIES 2 Hour(s) 1 Hour(s) 2 Fall Semester Optional 3
BKE 101 SCIENTIFIC AND CULTURAL ACTIVITIES I 2 Hour(s) 0 Hour(s) 2 Fall Semester Optional 3
TS227 INCOMING AGENCY 2 Hour(s) 1 Hour(s) 2 Fall Semester Optional 3
TS225 COST CONTROL 2 Hour(s) 1 Hour(s) 2 Fall Semester Optional 3
TS215 WORK ETHICS 2 Hour(s) 0 Hour(s) 2 Fall Semester Optional 3
TS217 CUSTOMER RELATION MANAGEMENT 2 Hour(s) 0 Hour(s) 2 Fall Semester Optional 3
TS219 SPECIAL INTEREST TOURISM 2 Hour(s) 0 Hour(s) 2 Fall Semester Optional 3
TS229 SECTOR APPLICATIONS-III 2 Hour(s) 1 Hour(s) 2 Fall Semester Optional 3
TS223 TOURISM ADVERTISEMENT 2 Hour(s) 1 Hour(s) 2 Fall Semester Optional 3

FREE ELECTIVE GROUP-4 (DEPARTMENT ELECTIVE POOL)

Course Code Course Title Theoretical Practice Year Semester of Study Type of Course ECTS
BKE 101 SCIENTIFIC AND CULTURAL ACTIVITIES 2 Hour(s) 0 Hour(s) 2 Spring Semester Optional 3
TS226 DICTION AND EFFECTIVE SPEAKING 2 Hour(s) 1 Hour(s) 2 Spring Semester Optional 3
İSRDİL202 SIGN LANGUAGE 1 Hour(s) 1 Hour(s) 2 Spring Semester Optional 3
TS222 CULTURAL ESTATE AND TOURISM 2 Hour(s) 1 Hour(s) 2 Spring Semester Optional 3
TS224 COST ANALYSES 2 Hour(s) 1 Hour(s) 2 Spring Semester Optional 3
TS214 WORK ETHICS 2 Hour(s) 0 Hour(s) 2 Spring Semester Optional 3
TS216 CUSTOMER RELATION MANAGEMENT 2 Hour(s) 0 Hour(s) 2 Spring Semester Optional 3
TS218 SPECIAL INTEREST TOURISM 2 Hour(s) 0 Hour(s) 2 Spring Semester Optional 3
TS228 SECTOR APPLICATIONS-IV 2 Hour(s) 1 Hour(s) 2 Spring Semester Optional 3
TS220 TOURISM POLITICS 2 Hour(s) 1 Hour(s) 2 Spring Semester Optional 3
TS230 MANAGING RESPONSIBILITIES 2 Hour(s) 0 Hour(s) 2 Spring Semester Optional 5

Examination Regulations, Assessment and Grading

Every student must register in the beginning of each semester in order to continue classes. To participate in the final examination, students must have attended at least 70% of the classes and 80% of the practices. The students take at least one mid-term examination and the final examination for each class. The mid-term examination’s (assessment methods like assignments, laboratory examinations, quizzes, etc. can be calculated as mid-term grade) contribution to the final grade is 40% and final examination counts for 60% of the final grade. All the exams are evaluated over 100 points. It is a compulsory to get 45 points in the final exams each term. AA, BA, BB, CB, CC grades are success grades. In order to be successful in a course, the final grade must be at least DD. DC and DD grades are conditional success grades. That means if a student have these grades for some courses, he has to have at least a 2.0 GPA so that he will be successful in the mentioned courses. FD, FF grades fails the lesson.

Graduation Requirements

For graduation, it is required to pass all courses in the program (120 ECTS), have a GPA of at least 2.00, and complete the graduation dissertation successfully.

Mode of Study

Full-time

Facilities

In our College, education facilities are provided by 1 assistant professor, 7 lecturers, 6 instructors. The classes have 45 people capacity, beamers and computers. Our college has a library, a seminar room, an animation room, and an internet room. Internet room is open the whole day and free to use. USET Practicing Hotel is used to practice by the students of our college.

Programme Director or Equivalent

Address : Nevşehir University, Ürgüp Sebahat ve Erol Toksöz Vocational High School, Tourism and Travel Services Program, ÜRGÜP, NEVŞEHİR, TURKEY Web : www.uset.nevsehir.edu.tr Phone : +90384 341 44 21 Fax : +90384 341 44 11 Head of the Department : Lecturer Özlem ULUTAŞ Phone : 0384 341 44 21/ 2107 e-mail : ozlemulutas@nevsehir.edu.tr Program ECTS/DS Coordinator : Lecturer Özlem ULUTAŞ Tel : 0384 341 44 21/ 2107 e-mail : ozlemulutas@nevsehir.edu.tr